Refund Policy
Effective August 10, 2026
Your first paid subscription purchase is eligible for a full refund when requested within 30 calendar days of purchase.
How to request a refund
Email contact@thesingingfamily.com from the address associated with your account. Include enough information for us to locate the purchase. Please do not send card numbers or other sensitive payment credentials by email.
What happens after a full refund
A full refund ends the paid subscription and paid curriculum access. Your account and the permanent Week 1 sample from each curriculum track remain available. Stripe returns funds to the original payment method; the time required for the credit to appear depends on Stripe, your bank, and the payment method.
Renewals and partial refunds
The 30-day promise applies to the initial purchase, not automatic annual renewals. Cancel before the next renewal through billing settings if you do not want another term. We may choose to grant a partial or out-of-window refund as a support exception, but doing so does not create an ongoing entitlement or automatically change access unless we explicitly say it does.
Payment disputes
Please contact us first if you do not recognize a payment or believe a billing error occurred. Paid access may be suspended while a bank or card-network dispute is pending and restored if the dispute is resolved in our favor.